Elevated Wellness Collective - General Policies
Elevated Wellness Collective does not sell or distribute products that are in violation of the United States Controlled Substances Act (USA CDA). The company does sell and distribute hemp-based products.
Products are not for use by or sale to persons under the age of 18. Products should be used only as directed on the label. It should not be used if you are pregnant or nursing. Consult with a physician before use if you have a serious medical condition or use prescription medications. A Doctor’s advice should be sought before using this and any supplement dietary product. All trademarks and copyrights are the property of their respective owners and are not affiliated with nor do they endorse this product. These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure or prevent any disease. By using this site you agree to follow Privacy Policy and all Terms of Service on this site. Void Where Prohibited By Law.
All Products Sold Have Less Than 0.3% THC
FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE: The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of the products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from healthcare practitioners. Please consult your healthcare professional about potential interactions or other complications before using any product. The Federal Food, Drug, and Cosmetic Act require this notice.
TERMS & CONDITIONS OF CHECKOUT: The purchaser of these products agrees to the following: During the checkout process, you will be provided with the complete terms of your purchase. These products are not intended to be purchased by anyone under the age of 18 and purchasers agree not to resell these products to anyone under the age of 18. Included in those terms is your clear understanding that we are selling these products as containing CBD (cannabidiol) extracted from hemp oil. These products have not been evaluated by the FDA. We are committed to complete compliance with FDA regulations and as such, we make no claims as to any benefits for products containing CBD (cannabidiol). If you decide to purchase our products, you are drawing your own opinions as to any benefits these products may provide.
SHIPPING POLICY: Orders are typically shipped 1 to 2 days after payment confirmation. If there is a delay affecting our ability to ship, we will attempt to blatantly post this information on our website. We use the following carriers to deliver our orders: USPS, UPS, FedEx and DHL; packages can be tracked through the link provided in your order confirmation email and on USPS or AfterShip website. Please note that federal holidays may affect shipping availability.
As a majority of our domestic orders are processed through USPS Priority Mail, delivery times usually range 2 to 5 days depending on the the package destination. At this time we do not fulfill any international orders that are received on our website. If you have any questions, please feel free to contact us via email at contact@elevatedwellnesscollective.com. Unless explicitly agreed in writing, any delivery date requested or provided is an estimate. Elevated Wellness Collective is not responsible for delays resulting from causes beyond our reasonable control.
PRODUCT AVAILABILITY; PRICES; ORDERS: Every order purchased through our online store are subject to product availability. If a product becomes unavailable, the customer will be contacted and provided options regarding how to resolve the matter. Prices for our products are subject to change, at our discretion. Product prices displayed on our website are valued in U.S. dollars and do not include tax or shipping charges. We reserve the right to refuse any order. In addition, if we believe an order is false or fraudulent, we reserve the right to report to the necessary authorities.
COUPONS & DISCOUNTS: Any and all coupon codes may not be combined with any other coupon code, promotion or an additional discount. If a coupon code is missed, we do not offer refunds, however, a credit may be applied to your account which may be used on a future order placed directly with us (not online).
LOST PACKAGES: If a package gets lost in transit yet sent to the proper address, we will not be responsible. It is the customer’s responsibility to file a claim with the courier directly to recover the package or costs. In addition, courier services have been known to mark a package as “delivered” up to 36 hours prior to it physically being delivered.
PACKAGE SENT TO WRONG ADDRESS: If a package is sent to the wrong address, and the incorrect address was provided online by the customer, the customer will be responsible for the cost to re-shipping the item. We are able to re-ship the order once the original package has been returned to us and payment to re-ship has been received. To avoid this, when ordering, please ensure your shipping address is accurate, as making any mistake could significantly delay the delivery. When placing an order directly with a sales representative, all addresses are verified with customers for accuracy.
DAMAGED OR DEFECTIVE PRODUCTS: If there is any type of defect or damage to a product received after transit, we must be notified within three days from the date of delivery. If we are not notified within three days post-delivery, it is assumed that the package and products were received in good condition upon delivery.
RETURNS: At Elevated Wellness Collective, we take customer satisfaction very seriously – we stand behind all our products, and we hope you enjoy your order as much as we enjoyed preparing it for you! We aim to provide high-quality products to our customers and every order is inspected for accuracy and quality prior to shipment. All our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please check your order immediately upon receipt to ensure it has not been damaged during the shipping process. Below are our terms and conditions for returns and exchanges:
- All claims for returns must be made within 72 hours of delivery of the package
- All returns must have an RA number (Return Authorization) prior to being processed
- All returns must be received by us no more than 14 days after the initial delivery date of the order
- All sales are final on clearance or half off products.
We do not offer exchanges/refunds due to taste or personal perception of strength. We typically process approved return/refund requests within 2-3 business days.
UNDAMAGED & UNOPENED PRODUCTS: To receive a refund for your undamaged, unopened order, you must contact us within 72 hours of delivery of your package with a valid explanation. You may contact us via email at contact@elevatedwellnesscollective.com to obtain your RA (Return Authorization) code. You must include your RA number with your return for a full refund. Your return must be received by us no later than 14 days after your initial receipt of the package. Once the return is received and approved, we will issue a refund to you, less shipping, and a 15% restocking fee. You may also choose to retain this amount as a credit on your account in lieu of receiving a refund.