SHIPPING POLICY: Orders are typically shipped 1 to 2 days after payment confirmation. If there is a delay affecting our ability to ship, we will attempt to blatantly post this information on our website. We use the following carriers to deliver our orders: USPS, UPS, FedEx and DHL; packages can be tracked through the link provided in your order confirmation email and on USPS or AfterShip website. Please note that federal holidays may affect shipping availability.
As a majority of our domestic orders are processed through USPS Priority Mail, delivery times usually range 2 to 5 days depending on the the package destination. At this time we do not fulfill any international orders that are received on our website. If you have any questions, please feel free to contact us via email at contact@elevatedwellnesscollective.com. Unless explicitly agreed in writing, any delivery date requested or provided is an estimate. Elevated Wellness Collective is not responsible for delays resulting from causes beyond our reasonable control.
RETURNS: At Elevated Wellness Collective, we take customer satisfaction very seriously – we stand behind all our products, and we hope you enjoy your order as much as we enjoyed preparing it for you! We aim to provide high-quality products to our customers and every order is inspected for accuracy and quality prior to shipment. All our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Please check your order immediately upon receipt to ensure it has not been damaged during the shipping process. Below are our terms and conditions for returns and exchanges:
- All claims for returns must be made within 72 hours of delivery of the package
- All returns must have an RA number (Return Authorization) prior to being processed
- All returns must be received by us no more than 14 days after the initial delivery date of the order
- All sales are final on clearance or half off products.
We do not offer exchanges/refunds due to taste or personal perception of strength. We typically process approved return/refund requests within 2-3 business days.
UNDAMAGED & UNOPENED PRODUCTS: To receive a refund for your undamaged, unopened order, you must contact us within 72 hours of delivery of your package with a valid explanation. You may contact us via email at contact@elevatedwellnesscollective.com to obtain your RA (Return Authorization) code. You must include your RA number with your return for a full refund. Your return must be received by us no later than 14 days after your initial receipt of the package. Once the return is received and approved, we will issue a refund to you, less shipping, and a 15% restocking fee. You may also choose to retain this amount as a credit on your account in lieu of receiving a refund.